Frequently asked questions


Where does ColdHair come from?

ColdHair is ethically sourced from India and processed in Italy. It is 100% human hair.

Can ColdHair be coloured?

No, however, it can be toned with a semi-permanent colour. We recommend toning from the lighter shades to darker tones; or simply with a darker colour. Do not bleach the hair a lighter colour as it will compromise the hair. Trust me, we’ve tried it.

How long does ColdHair last and can it be re-used?

ColdHair extensions can be worn in place for 2 to 3 months. If a client chooses to wear it longer, then she becomes responsible for the integrity of her own hair.

ColdHair cannot currently be re-used; however the developers are in the process of determining a method that would make this possible.

Is it typical to lose a few ColdHair strands, and if so, what would cause them to fall out?

It is possible to lose 3 to 5 pieces when using 5 or more packs for fullness or extra length. Pieces may fall out due to a buildup of oil around the attachment, brushing the hair too aggressively, or not using the recommended ColdHair shampoo and conditioner. Human error during installation is also a possibility, therefore it is critical to fully focus during an installation.

Does my hair need a break between ColdHair services?

No! ColdHair can be worn continuously thanks to the pre-measured guide distance, which keeps the tension away from new hair growth. So, you can install, remove and re-install with confidence.

Can I use hot tools on ColdHair?

Yes, hot tools can be used, however be sure to avoid the attachment areas as this may weaken the magnetic connection over time.

What should I consider when preparing for a quote?

When preparing a quote for a client, be sure to include your cost for hair washing, styling, cutting, as well as for the attachment size, length, and if it’s a special order colour.

You must read and agree to the following ColdHair Terms and Conditions before purchasing the course:

Please note that you must be 18 years of age or older to be certified by ColdHair Milano Online Academy. Please review these terms and conditions carefully before registering for your e-learning class.

Course Certification

ColdHair Milano Online Academy is strictly intended for the purchaser. It is not to be shared, duplicated, or downloaded.

Skill Requirements

It is recommended that the certified stylist be able to cut hair into the desired look when using ColdHair Milano.

No Live Models

All ColdHair certification videos must be done on a Mannequin Head ONLY. There are no exceptions. If a human model is used your certification video will be deemed incomplete.

Post Certification

You consent to working with ColdHair Milano, using only the methods taught and described in the e-learning class. Any misuse and negligence is your sole responsibility and not that of ColdHair Milano Online Academy.

Replacement of Goods

ColdHair Milano Online Academy is not responsible for the replacement of any kit item unless deemed defective by the manufacturer. The value of the item will be determined by the manufacturer.

ColdHair Milano Online Academy will not issue refunds on any portion of the training.

ColdHair Milano Online Academy cannot prevent or predict provincial or state regulations that arise after the event and is not responsible for any regulations that are enforced after training. It is the responsibility of the student to research the regulations in his or her province, territory or state.

Copyright/Noncompete Policy

Canadian and International copyright laws cover all proprietary materials used in the training videos. Copies and distribution or reproduction of ColdHair Milano Online Academy training materials is prohibited. Once certified you are not allowed to teach the ColdHair method other than with the express written consent from ColdHair educators, Marion Mora or Patricia Tsafaras.

Dispute Resolution

Any buyer dispute placed on PayPal, Square, or any third party payment processing system is in violation of the agreed to terms and conditions and is expressly prohibited. Violation of the agreed to terms and conditions will be pursued through individual arbitration.


The use of slander, defamation, or any false claims made against ColdHair Milano Online Academy or its instructors is strictly prohibited and is in violation of the student terms and conditions agreed to upon registration. This includes, but is not limited to, all forms of social media and online forums. ColdHair Milano Online Academy is protected by Canadian defamation laws and holds the right to pursue any individual in breach of the above conditions. Falsified reviews and statements will be pursued accordingly.

By registering for an e-learning class, you are agreeing to all terms and conditions laid out in the above statement. You also agree to have your details stored securely and used in ColdHair Milano Online Academy communications. Your personal details will not be passed on to third parties.