Privacy Policy

Your privacy is important to us. It is ColdHair’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 7 February 2020.

You must read and agree to the following ColdHair Terms and Conditions before purchasing the course:

Please note that you must be 18 years of age or older to be certified by ColdHair Milano Online Academy. Please review these terms and conditions carefully before registering for your e-learning class.

Course Certification

ColdHair Milano Online Academy is strictly intended for the purchaser. It is not to be shared, duplicated, or downloaded.

Skill Requirements

It is recommended that the certified stylist be able to cut hair into the desired look when using ColdHair Milano.

No Live Models

All ColdHair certification videos must be done on a Mannequin Head ONLY. There are no exceptions. If a human model is used your certification video will be deemed incomplete.

Post Certification

You consent to working with ColdHair Milano, using only the methods taught and described in the e-learning class. Any misuse and negligence is your sole responsibility and not that of ColdHair Milano Online Academy.

Replacement of Goods

ColdHair Milano Online Academy is not responsible for the replacement of any kit item unless deemed defective by the manufacturer. The value of the item will be determined by the manufacturer.

ColdHair Milano Online Academy will not issue refunds on any portion of the training.

ColdHair Milano Online Academy cannot prevent or predict provincial or state regulations that arise after the event and is not responsible for any regulations that are enforced after training. It is the responsibility of the student to research the regulations in his or her province, territory or state.

Copyright/Noncompete Policy

Canadian and International copyright laws cover all proprietary materials used in the training videos. Copies and distribution or reproduction of ColdHair Milano Online Academy training materials is prohibited. Once certified you are not allowed to teach the ColdHair method other than with the express written consent from ColdHair educators, Marion Mora or Patricia Tsafaras.

Dispute Resolution

Any buyer dispute placed on PayPal, Square, or any third party payment processing system is in violation of the agreed to terms and conditions and is expressly prohibited. Violation of the agreed to terms and conditions will be pursued through individual arbitration.


The use of slander, defamation, or any false claims made against ColdHair Milano Online Academy or its instructors is strictly prohibited and is in violation of the student terms and conditions agreed to upon registration. This includes, but is not limited to, all forms of social media and online forums. ColdHair Milano Online Academy is protected by Canadian defamation laws and holds the right to pursue any individual in breach of the above conditions. Falsified reviews and statements will be pursued accordingly.

By registering for an e-learning class, you are agreeing to all terms and conditions laid out in the above statement. You also agree to have your details stored securely and used in ColdHair Milano Online Academy communications. Your personal details will not be passed on to third parties.