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You must read and agree to the following ColdHair Terms and Conditions before purchasing the course:

Please note that you must be 18 years of age or older to be certified by ColdHair Milano Online Academy. Please review these terms and conditions carefully before registering for your e-learning class.

Course Certification

ColdHair Milano Online Academy is strictly intended for the purchaser. It is not to be shared, duplicated, or downloaded.

Skill Requirements

It is recommended that the certified stylist be able to cut hair into the desired look when using ColdHair Milano.

No Live Models

All ColdHair certification videos must be done on a Mannequin Head ONLY. There are no exceptions. If a human model is used your certification video will be deemed incomplete.

Post Certification

You consent to working with ColdHair Milano, using only the methods taught and described in the e-learning class. Any misuse and negligence is your sole responsibility and not that of ColdHair Milano Online Academy.

Replacement of Goods

ColdHair Milano Online Academy is not responsible for the replacement of any kit item unless deemed defective by the manufacturer. The value of the item will be determined by the manufacturer.

ColdHair Milano Online Academy will not issue refunds on any portion of the training.

ColdHair Milano Online Academy cannot prevent or predict provincial or state regulations that arise after the event and is not responsible for any regulations that are enforced after training. It is the responsibility of the student to research the regulations in his or her province, territory or state.

Copyright/Noncompete Policy

Canadian and International copyright laws cover all proprietary materials used in the training videos. Copies and distribution or reproduction of ColdHair Milano Online Academy training materials is prohibited. Once certified you are not allowed to teach the ColdHair method other than with the express written consent from ColdHair educators, Marion Mora or Patricia Tsafaras.

Dispute Resolution

Any buyer dispute placed on PayPal, Square, or any third party payment processing system is in violation of the agreed to terms and conditions and is expressly prohibited. Violation of the agreed to terms and conditions will be pursued through individual arbitration.


The use of slander, defamation, or any false claims made against ColdHair Milano Online Academy or its instructors is strictly prohibited and is in violation of the student terms and conditions agreed to upon registration. This includes, but is not limited to, all forms of social media and online forums. ColdHair Milano Online Academy is protected by Canadian defamation laws and holds the right to pursue any individual in breach of the above conditions. Falsified reviews and statements will be pursued accordingly.

By registering for an e-learning class, you are agreeing to all terms and conditions laid out in the above statement. You also agree to have your details stored securely and used in ColdHair Milano Online Academy communications. Your personal details will not be passed on to third parties.