General
Discover answers to common questions about ColdHair, our innovative hair extension systems, professional services, and how stylists can get started with our brand.
What is ColdHair?
ColdHair offers an innovative hair extension system with a unique polarized attachment method for seamless integration with natural hair.
How can I purchase ColdHair products?
ColdHair products are exclusively available to professional hair stylists. To purchase, visit our official website and create a professional account to access our range of hair extension systems and tools.
Do you offer international shipping?
Yes, we provide international shipping to numerous countries. During checkout, you can select your shipping destination, and the corresponding options and fees will be displayed.
How can I contact ColdHair for support or inquiries?
For support or inquiries, please visit the Contact page on our website or email us at info@coldhair.com. You can also follow us on Instagram @ColdhairAcademy for updates and community engagement.
Are there any rewards or incentive programs for stylists?
Yes, we have a "ColdCash" rewards program that allows stylists to earn points with every strand applied, which can be redeemed for various benefits to grow your business.
What makes ColdHair different?
ColdHair stands out with innovative polarized and magnetic attachment methods, focusing on professional training.
Product Lines
Explore ColdHair’s cutting-edge hair extension systems, crafted to deliver natural, voluminous, and long-lasting results for professional styling.
Hair on Hair System
What is the Hair on Hair system?
The Hair on Hair system is designed for natural hair thickening, featuring imperceptible junction points that ensure a seamless and voluminous appearance.
What services are available with the Hair on Hair system?
This system supports a range of services including thickening, volume enhancement, as well as coloring and lightening options.
Adhesive Line
How does the Adhesive Line system work?
The Adhesive Line system offers a quick and minimally invasive way to lengthen hair using reusable extensions that blend seamlessly with natural hair.
How many times can the adhesive extensions be reused?
Each set of Adhesive Line extensions can be reused up to three times, providing cost-effective and convenient hair lengthening solutions.
Adhesive Strand System
What are Adhesive Strands?
Adhesive Strands are individual, adhesive-based extensions that allow for precise and rapid application, enhancing both hair length and volume.
What sizes are available for Adhesive Strands?
Adhesive Strands come in medium and large sizes, with lengths ranging from 30 cm to 50 cm, offering versatility for different styling needs.
Adhesive Invisible System
What is unique about the Adhesive Invisible system?
The Adhesive Invisible system utilizes micro-inserts on adhesive strands to ensure an invisible application, resulting in a completely natural look.
Are the Adhesive Invisible extensions durable?
Yes, these extensions are engineered for durability while maintaining a flawless and natural appearance throughout their lifespan.
Keratin Extensions
What is the Keratin Extension system?
The Keratin Extension system is a traditional keratin-based method that has been enhanced with reduced keratin usage and superior hair quality, ensuring long-lasting and luxurious results.
How long do Keratin Extensions last?
When properly cared for, Keratin Extensions can last several months while maintaining their luxurious look and feel.
An Ideal System
Which system is best for volume without weight?
The Hair on Hair system is ideal, offering lightweight, seamless volume with imperceptible junctions.
ColdHair Academy Online Courses
Master the art of ColdHair extension application through our flexible, comprehensive online training programs tailored for stylists.
What is the ColdHair Academy?
ColdHair Academy provides comprehensive online training for hair extension application, allowing you to master our innovative system at your own pace.
What does the online course include?
Our online course features instructional videos, detailed resource guides, supporting worksheets, checklists, business templates including pricing and invoicing sheets, and exclusive access to a private Facebook group for networking and support.
Do I receive any tools or materials with the course?
Yes, depending on the training kit selected, you will receive essential tools such as training strands, a swan ring, clamp purifying shampoo, and a color chart to aid in your learning experience.
Is there a community for course participants?
Absolutely! Upon enrollment, you gain access to our private Facebook group, where you can network, learn, and share knowledge with other top stylists in the industry.
How do I enroll in the online course?
Enrollment is straightforward: visit the ColdHair Academy page on our website, choose your preferred training kit, and follow the simple registration process to get started.
Do I need experience for the course?
No, the course is designed for beginners and experienced stylists, covering all necessary skills.
ColdHair Certification
Elevate your career with ColdHair’s certification program, designed to certify stylists in our unique extension techniques and boost professional opportunities.
What is ColdHair Certification?
ColdHair Certification is a prestigious program that certifies hair stylists in the application of our unique hair extension system, significantly enhancing their professional skills and business prospects.
What are the benefits of becoming a certified ColdHair artist?
Becoming a certified ColdHair artist offers numerous benefits, including access to exclusive rewards, professional marketing collateral, participation in a private Facebook group, and a dedicated purchase account for ColdHair products.
Is prior experience required to become certified?
No prior experience with hair extensions is required. Our comprehensive online course is specifically designed to teach you everything from the fundamentals to advanced application techniques, ensuring you are fully prepared for certification.
How long does the certification process take?
The certification process is entirely self-paced, enabling you to complete the course and achieve certification on a schedule that suits your needs and availability.
Will I receive a certificate upon completion?
Upon successful completion of the course, you will be awarded an official certificate that recognizes you as a certified ColdHair artist, validating your expertise in our hair extension system.
Shipping and Returns
Learn about our efficient shipping processes and clear return policies to ensure a smooth purchasing experience for professional stylists.
How long does shipping take?
Orders are typically processed within 2–3 business days. Standard delivery takes 5–7 business days, but we also offer expedited shipping options for faster delivery.
Can I return extensions or tools?
For hygiene reasons, opened hair extensions cannot be returned. However, unused tools and accessories may be eligible for return within 30 days of purchase, subject to our return policy.
What should I do if my order is incomplete or damaged?
If you receive an incomplete or damaged order, please contact us immediately at info@coldhair.com. Our customer service team will work to resolve the issue as quickly as possible.
How can I track my order?
You'll receive a tracking number via email to track your shipment on the carrier’s website.
Maintenance and Aftercare
Ensure the longevity and beauty of ColdHair extensions with our expert maintenance and aftercare guidance for stylists and clients.
How do I maintain ColdHair extensions?
To maintain the longevity and appearance of your ColdHair extensions, use our specialized Purifying Shampoo and avoid harsh chemicals or excessive heat styling. Gently brush your hair to prevent tangling and follow our recommended maintenance guidelines.
How often should extensions be replaced?
With proper care, ColdHair extensions can last between 3 to 6 months. Regular maintenance and following aftercare instructions will help maximize their lifespan.
What aftercare products are recommended?
We recommend using ColdHair’s Purifying Shampoo, Removal Oil, and other extension-safe products to keep your extensions in optimal condition and extend their lifespan.
Can I swim with extensions?
Avoid prolonged water exposure; rinse and care for extensions afterward to maintain bonds.
Hair Quality and Sourcing
Understand the quality and ethical standards behind ColdHair’s premium hair extensions, designed for professional results.
What type of hair does ColdHair use?
ColdHair uses 100% premium human hair, ensuring natural texture, shine, and durability for seamless integration with clients’ hair.
Can ColdHair extensions be colored or styled?
Yes, our hair extensions can be colored, lightened, or styled, but we recommend professional application to maintain hair integrity.
Is ColdHair hair ethically sourced?
Yes, our hair is ethically sourced from trusted suppliers, adhering to strict standards to ensure quality and sustainability.
Application and Compatibility
Learn about the versatility and compatibility of ColdHair’s extension systems for various hair types and styling needs.
Which ColdHair system is best for fine hair?
The Hair on Hair system is ideal for fine hair, offering lightweight volume and thickening without added weight or stress.
Can I combine different ColdHair systems?
Yes, certified stylists can combine systems like Adhesive Invisible and Keratin Extensions for customized length, volume, and styling solutions.
Are ColdHair extensions suitable for short hair?
Absolutely, our systems, particularly the Adhesive Strand and Invisible systems, are designed to blend seamlessly with short hair for natural results.
Client Care and Styling
Provide clients with expert advice on living with ColdHair extensions, from daily care to special activities.
Can clients swim or exercise with ColdHair extensions?
Clients can swim or exercise, but should minimize prolonged water exposure and rinse extensions with clean water afterward to protect bonds.
How should clients style ColdHair extensions at home?
Use extension-safe tools, avoid high heat, and brush gently with a soft-bristle brush to maintain the extensions’ quality and appearance.
What should clients do if extensions feel loose?
Advise clients to visit their certified ColdHair stylist for a maintenance check to reposition or reapply extensions as needed.