General

Find answers to commonly asked questions about ColdHair, our products, services, and how to get started with our brand.

What is ColdHair?

ColdHair is an innovative hair extension system that utilizes a unique polarized attachment method, ensuring seamless integration with natural hair.

How can I purchase ColdHair products?

ColdHair products are available exclusively to professional hair stylists. To purchase, please visit our official website and create a professional account.

Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping options and fees are calculated at checkout based on your location.

How can I contact ColdHair for support or inquiries?

You can reach us through the Contact page on our website or connect with us on Instagram @ColdhairAcademy.

Are there any rewards or incentive programs for stylists?

Yes, we offer a "ColdCash" rewards program designed to help stylists grow their business with each strand applied.

Product Lines

Explore our innovative hair extension systems, designed to deliver natural, voluminous, and seamless results.

Hair on Hair System

What is the Hair on Hair system?

The Hair on Hair system offers natural hair thickening with imperceptible junction points, providing a seamless and voluminous look.

What services are available with the Hair on Hair system?

It supports thickening, volume enhancement, coloring, and lightening.

Adhesive Line

How does the Adhesive Line system work?

The Adhesive Line system provides quick, minimally invasive lengthening with reusable extensions that blend naturally.

How many times can the adhesive extensions be reused?

The Adhesive Line extensions are reusable up to three times.

Adhesive Strand System

What are Adhesive Strands?

Adhesive Strands are individual adhesive extensions designed for precise and quick application to enhance hair length and volume.

What sizes are available for Adhesive Strands?

They are available in medium and large sizes, ranging from 30 cm to 50 cm in length.

Adhesive Invisible System

What is unique about the Adhesive Invisible system?

This system uses micro-inserts on adhesive strands, ensuring an invisible and natural- looking application.

Are the Adhesive Invisible extensions durable?

Yes, they are designed for both durability and a flawless, natural appearance.

Keratin Extensions

What is the Keratin Extension system?

It is a classic keratin-based extension method, improved with reduced keratin usage and enhanced hair quality for long-lasting results.

How long do Keratin Extensions last?

With proper care, they are long-lasting and maintain their luxurious appearance.

ColdHair AcademyOnline Courses

Learn at your own pace with our online training courses and master the art of applying ColdHair extensions.

What is the ColdHair Academy?

ColdHair Academy offers online hair extension training where you can learn to apply our innovative hair extension system at your own pace.

What does the online course include?

The course includes instructional videos, resource guides, supporting worksheets, checklists, templates, pricing and invoicing sheets, and access to a private Facebook group.

Do I receive any tools or materials with the course?

Yes, depending on the kit you choose, you may receive training strands, a swan ring, clamp purifying shampoo, and a color chart.

Is there a community for course participants?

Absolutely! Enrollees gain access to our private Facebook group, providing a platform to network, learn, and share knowledge with other top stylists.

How do I enroll in the online course?

To enroll, visit our ColdHair Academy page, select your preferred training kit, and complete the registration process.

ColdHair Certification

Enhance your skills and gain recognition as a certified ColdHair stylist with our comprehensive certification program.

What is ColdHair Certification?

ColdHair Certification is a program that certifies hair stylists in applying our unique hair extension system, enhancing their skills and business opportunities.

What are the benefits of becoming a certified ColdHair artist?

Certified artists gain access to exclusive rewards, marketing collateral, a private Facebook group, and a purchase account for ColdHair products.

Is prior experience required to become certified?

No prior experience with hair extensions is necessary. Our comprehensive online course is designed to teach you everything from the basics to advanced application techniques.

How long does the certification process take?

The certification process is self-paced, allowing you to complete the course and certification at your convenience.

Will I receive a certificate upon completion?

Yes, upon successful completion of the course, you will receive a certificate recognizing you as a certified ColdHair artist.

Shipping and Returns

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How long does shipping take?

Orders are processed within 2–3 business days and shipped via standard delivery (5–7 business days). Expedited shipping is available.

Can I return extensions or tools?

Due to hygiene standards, opened extensions cannot be returned. Tools and accessories may be eligible for return if unused.

What should I do if my order is incomplete or damaged?

Contact us at info@coldhair.com immediately. We’ll resolve the issue promptly.

Maintenance and Aftercare